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Complaints Procedure

How to make a complaint:

Should you wish to make a complaint we would like to make this process easier for you.

Please ask a member of our team to show you our complaints policy.
If you are unhappy about any treatment you have received, or any other service, please speak to any of our team.

If they cannot resolve your issue, please ask to speak to our Medical Director, Dr Dimi, who will try to rectify the problem and offer you further advice on our complaint procedure.

If your complaint cannot be resolved and you wish to make a formal complaint, please put this in writing, so that we can review the complaint and investigate it in line with our policy.

Our email address is: contact@eudai-clinic.co.uk

Telephone: 0115 727 7121

Our clinic address is: Eudai Clinic, 110 High Rd, Beeston, Nottingham NG9 2LN

We promise to respond within 48 hours and try to resolve the issue.

Eudai Clinic uses Cosmetic Redress Scheme which can be contacted in the following ways:

Cosmetic Redress
Membership No: CRS001037
Contact number: 0203 907 1853
Email: info@cosmeticredress.co.uk

Trusted by high-level performers across the UK

“The programme gave me a level of energy and focus I hadn’t felt since my 30s. I was sceptical at first, but Dr Dimi and his team are on another level. This is real medicine, not fluff.”

Amanda P.,

Private Equity Partner

“I’ve worked with personal trainers, tried fasting, keto, and everything in between. Nothing gave me lasting results until Eudai. Within 3 months I was down 11kg, but more importantly — I felt like myself again. Clear. Powerful. In control.”

Michael S.,

CEO & Venture Capitalist

“As a tech founder, I’m data-obsessed. Eudai’s approach is the only one that actually gave me insight into why my body wasn’t responding — and a plan that worked with precision.”

Daniel K.,

Start Up CEO

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Eudai Clinic Nottingham
5.0
Based on 27 reviews
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lucrecia Gilbert profile picturelucrecia Gilbert
10:20 24 Aug 24
I have been visiting Dr Dimi for couple years and I am very happy with my treatments.
Always natural looking results.
Dr Dimi helps me being the best version of myself.
I highly recommend this clinic.
stacy Smith profile picturestacy Smith
09:58 16 Aug 24
It’s been a delight to have Dr Dimi treat me. He is extremely knowledgeable and professional but at the same time has a really lovely bedside manner also. He makes you feel comfortable and involved and listens to your needs. I would most definitely be visiting again in the future.
Lynda Cooke profile pictureLynda Cooke
10:39 14 Aug 24
My experience with Dr Dimi has been a wonderful experience the treatment I've had has been a great success. I can't recommend him highly enough.,he's a really lovely guy .
Paul Mcgann profile picturePaul Mcgann
18:45 29 Feb 24
Dimi is Very professional and you can tell his true passion is giving his clients 5 Star treatments and the best experience. Would recommend eudai clinic to anyone looking for treatments.
Katy Priestley profile pictureKaty Priestley
09:28 05 Jan 24
I went to Dr Dimi after following his social media posts, he seemed very friendly, caring and I was filled with confidence that I would be treated by a doctor.
Dr Dimi spoke with me about what my concerns were and talked me through my options, my treatment was carefully considered and I felt very supported.
I'm very much looking forward to my new journey with Eudai Clinic, thank you Dr Dimi x
Clara George profile pictureClara George
20:24 15 Nov 22
Amazing clinic, have been here for 3 months and have been super impressed with how knowledgeable Dr Dimi is and how well he explains treatment programmes. Thank you!

I would absolutely recommend Dr Dimi and this clinic to anyone.
Charlotte Lee profile pictureCharlotte Lee
15:07 14 Nov 22
Cannot recommend Eudai and Dr Dimi enough. He was so helpful with my first procedure, very informative and supportive, and it was such a breeze. I absolutely love the results, and still do months later. Very much looking forward to my next visit!
Matt Calladine profile pictureMatt Calladine
16:31 18 Nov 21
This was my first visit post consultation where I was to receive my first treatment with Dr Dimi. Immediately I felt relaxed when greeted at the door, prior to the treatment Dr Dimi went through the procedure that I was having and made sure all my questions were answered. During the treatment Dr Dimi ensured that I was ok and remained comfortable which I was! Post treatment I was made aware of all the aftercare that I needed to do and I could contact him if I needed to prior to our follow up consultation.

Such a great experience and I look forward to many more visit in the future and have already recommended to several friends of mine!

Thank you Dr Dimi.